Creating a Culture of Unity in Service & F&I
Getting the service and F&I teams focused on the same end goals and helping them work together will lead to a better customer experience and a more profitable future.
Taking Service Advisors From Good to Great
If you could help your advisors go from good to great, why wouldn’t you? It will pay dividends for your team and your store.
Technology, Efficiency & Consumer Education
There are three key areas dealers should focus on to drive service profit growth: technology, efficiency, and consumer education.
Maximizing Service Profitability
Your dealership’s sales department gets a lot of oxygen, but don’t neglect your parts and service departments: now is the time to set them up for long-term profits and stability!
The Disconnect Between F&I and Service
It's important that your F&I department doesn't function on its own island; this is for the good of the F&I department and for the store.
Turning In-Store Competition into Cooperation, Driving Retention
Why do so many dealerships have disjointed departments that aren't effectively working together as a whole toward that goal? Read to learn more.
Customer Retention - An Introduction
A successful sales climate can be the best time to focus on building customer loyalty and retention at your dealership.
How to Present the Multi-Point Inspection - A Fixed Ops 5 Blog
By presenting the fact-based results of their multi-point inspection, you can build trust by showing customers that you respect their time.
Staying Current Part IV - F&I Product Impacts
As EVs become more ubiquitous, it’s not just dealers who will have to adapt: product providers will also have to reevaluate some aspects of their strategy in the age of electrification.
Staying Current Part III - Automotive Impacts
While there are few official estimates as yet, it is widely expected that the rise of EVs will have massive implications for repair facilities—particularly the 160,000+ independent shops across the US
Staying Current Part II - Challenges and Outlooks
With a variety of electric vehicle models available from multiple OEMs, what is holding back EV adoption rates in the US?
Staying Current Part I - A Series on Electric Vehicles
In this series, we explore the current EV landscape, predictions for and challenges facing its future, and how electrification will impact the larger automotive industry.
Used in 2021
In early 2020, analysts expected the used car business to lose little sales volume versus 2019. And then, well, you know. Read more to learn how COVID-19 changed the used vehicle sales landscape.
The Key to Long-Term Gains
Planning for and securing the future of your dealership is more important than ever, and leveraging today’s opportunities will ensure that your business enjoys success and security for years to come.
Why Paint & Fabric protection products are essential to protecting a vehicle's interior and exterior.
Shifting to Digital
As the nation braces for a likely resurgence of the coronavirus, dealers who have made the shift to online vehicle purchase and home delivery are better positioned to meet their customers’ needs.
Protect Your Tech
In recent years, the technology of passenger vehicles has become more complex and prominent. Even 5 years ago, many drivers would not have expected their next new vehicle to be capable of braking...
Maximize Returns on Time & Money Spent
In a post-COVID landscape, many dealers are doing more with less, getting creative, and maximizing the return on time and money spent.
Revenue Streams Can Be Moved – and Maximized – Online
By utilizing digital platforms with accompanying apps or websites, dealers can put themselves in front of their customers even after the initial vehicle sale has been made. Learn more about how...
Now More Than Ever, Is Your Car Clean?
People’s cars may be largely sitting idle for now, but once daily life returns to something resembling normality, it will be important to bring a heightened awareness of germs to your vehicle to...
Profit Sharing – Know Your Options
The most common participation program types are Retro programs, Dealer-Owned Service Companies and Reinsurance. Choosing the best structure for your business is vital to ensure that you’re getting...
Just Add Videos
Studies are demonstrating that shoppers want more information about vehicles and F&I products, and they’d prefer to get it before they visit a dealership. Utilizing web videos to deliver this...
Smarten Up Your Cars
As smartphones continue to be an integral part of everyday life, getting in front of your customers via their phones can make all the difference in building a long-term connection and business...
Connect to Greater Opportunity
By 2025, more than 300 million vehicles worldwide will be equipped with connectivity technology. Consumers and dealers alike can capitalize on the data these devices capture.
Millennials Creating Powerful Shifts
Millennial buyers aren’t killing the Powersports industry – they’re simply changing it. Are your F&I offerings keeping up?
Powered by the Latest Trends
Today’s market has changed the Powersports industry. Are your F&I offerings keeping up?
Train Profit Right
Why proper F&I training is crucial to help you drive change, profit and opportunity.
The Rise of Used
Demand for new vehicles may be running on fumes, but used vehicles are expected to have another strong sales year. What’s driving buyers to pre-owned vehicles, and how can dealers capitalize on...
GAP and Depreciation Protection – Better Together
Customers dealing with a total loss don’t just have big balances on the vehicle they’re buying; many of them have rolled debt from their last vehicle into their new loan balance. Fortunately, there...
The Benefits of Leasing
After a few years of record sales and rising prices, new vehicle sales are expected to drop in 2019. As dealers and consumers struggle to find opportunities in the new vehicle market, leasing...