Real Training for Real Results

National Auto Care’s Agent and Dealer Training Program provides comprehensive training on the most relevant, useful topics in F&I today. More than just a static presentation, National Auto Care training is interactive and skill-building, taught by industry professionals who know what it takes to succeed.

F&I Impact

F&I Impact

F&I Impact is a four-day course designed to benefit auto and RV F&I managers of all levels. It combines highly interactive classroom training with role playing to sharpen skills and improve retention.

This course focuses on:

  • Proven F&I presentation process
  • Management of the department
  • Objection handling
  • Leadership
  • Creating your OWN presentation
  • Customer personality identification
  • Compliance
  • Understanding your "why"
  • Credit Union & cash conversions
  • Selling science & philosophy
  • Motivation & Belief

After completing the course, you will receive:

  • Video of your in-class performance
  • Personal feedback from the class facilitator

Attendees are responsible for travel and hotel expenses. NAC will provide lunch each day, as well as one group dinner.

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AFIP Certification

AFIP Certification

The auto industry is highly-regulated with dozens of rules and regulations governing the vehicle sales and F&I process. AFIP certification gives you a working knowledge of the state and federal laws that apply to F&I, opportunities for continuing professional development, and a higher standing in the industry.

Franchised new vehicle dealerships carry a brand and an image that creates expectations among buyers. New vehicles are a large, complex purchase for customers. Franchise dealers work to provide competitive pricing and financing along with the best quality customer service—all while meeting the requirements of a complex, highly-regulated transaction. AFIP certification should be the cornerstone of a dealer’s compliance management system.

AFIP’s Franchised New Vehicle certification, a two-day course, has been designed to ensure that F&I managers, sales consultants and other personnel are trained to meet the highest ethical and compliance standards. It’s a key component to success that helps create trust and satisfied customers.


  • Understanding the Law
  • Contracts
  • Truth in Lending Act & Regulation Z
  • Installment Sales
  • Retail Installment Sale Contracts
  • Consumer Leasing Act & Regulation M
  • Consumer Leasing
  • Holder-in-Due-Course Rule
  • Credit Practices Rule
  • Consumer Lease Agreements
  • Equal Credit Opportunity Act (ECOA) & Regulation B
  • Fair Credit Reporting Act (FCRA)
  • Red Flag Rule
  • Risk-Based Pricing Rule

What’s included for NAC partners:

  • CARLAW® F&I Legal Desk Book
  • Access to the AFIP Regulation Education Platform (AFIP REP), an interactive online training system
  • Detailed lesson plans
  • Lecture videos hosted by a former Northwood University professor and 20-year AFIP partner (and AFIP-Accredited Facilitator)
  • Downloadable audio files of the lecture series for on-the-go study
  • Required reading
  • Practice quizzes

After passing the exam attendees will receive:

  • A framed diploma for display
  • A certification logo and professional designation for business cards
  • A press release template for trade area newspapers

Course Length:   2 days

Time:           9 am-5 pm

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Fixed Ops & Service

Fixed Ops & Service

We offer leading-edge fixed ops and service training on a variety of topics to maximize results in fixed ops. From time management, phone skills, and objection handling to CSI and sales word tracks, we can supercharge your service department.

Topics include:

  • New Hire Service Advisor
  • Training/Service Advisor 101
  • Time Management
  • Process Training
  • Overcoming Objections
  • Sales Word Tracks
  • CSI Training
  • Selling More Than Just Oil Changes
  • Phone Skills
  • Parts
  • Tech Training
  • Consulting Services
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Online Learning Center

Online Learning Center

Our Learning Center brings leading-edge training straight to your computer, tablet or phone. Our online “skills based” interactive training is designed to augment product knowledge and industry best practices. We provide built-in testing to ensure comprehension, and management reporting systems to easily monitor employees’ training progress and results

NAC’s Learning Center platform brings leading edge training straight to your computer. You’ll receive a wide range of training that caters to your needs, with access to material from renowned trainers such as Dave Anderson and Jeff Cowan. Plus, you’ll have custom-branded portals and staff goal-setting functions, and you’ll receive result and progress updates to keep you and your team on track. Courses include:

  • Business Development
  • Sales, Service and F&I
  • NAC Benefit Knowledge
  • Management
  • …and so much more!
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Meet the Trainers

Jeremiah Sheldon


A partner with Strategic Diversified prior to APCO’s acquisition in 2021, Jeremiah Shelton, Vice President of Training and Development, has been in the industry for over 20 years. Jeremiah is responsible for driving APCO’s learning strategy, including creating and implementing training programs, driving a culture of continuous learning and development, and working with leadership and partners in the industry to understand current and future training needs. In addition to his extensive experience, Jeremiah is also an award-winning children’s book author.

Corey Smith


Corey Smith brings nearly 26 years of Fixed Operations experience in the automotive industry and is a sought-after expert in service drive and fixed ops training. He is an expert in process development and improvement as well as training and business development strategies, with a proven success rate sustaining increases in revenue, service drive traffic and reduction in expenses, all while maintaining the highest level of employee and customer retention.

Erica Blackmon


Erica Blackmon, MPFS brings over 10 years of dealership experience to the EasyCare University training team. She’s proficient in new hire onboarding, internal sales training, curriculum development, facilitating in-dealership coaching, and classroom training. Before joining APCO, Erica was a Master Instructor in the Credit and Financial Services field, developing multi-channel, customized learning solutions with a focus on federal regulations and the impact they have on underwriting processes. She has also earned the title of AFIP Certified Master Instructor- one of the most sought after certifications on the market. Erica's broad experience gives her the ability to bring the auto industry and VSC admin world together in a formula that works.

Erick Jauregui


Erick Jauregui brings nearly 20 years of automotive service department experience. Erick is focused on training, consulting, and creating new training fixed ops content to help dealers supercharge operations. During his career, Erick was certified by several OEMs, with his service departments exceeding gross profit, parts, and CSI.

Jerry Weldon


Jerry brings over two decades of experience in the automotive industry. His journey began with hands-on experience as a technician, service advisor, and service manager, during which he garnered many accolades, including a National CSI Award. Since then, Jerry has dedicated himself to the field of teaching and training, where he uses a pragmatic and results-driven approach.

Joe Peters

Joe Peters’ career spans over 18 years in the automotive industry where he has extensive experience driving success across many departments including sales, operations, and executive management work with major manufacturers.

Dave Gibbs

Dave Gibbs brings over 22 years of retail automotive experience. His journey has included general sales manager as well as F&I producer and director. He specializes in retail automotive sales, F&I classes, manager and leadership development, lead management and phone skills as well as compliance and legal training. Dave holds a lifetime Master Certification in Professional Financial Service (LMPFS) through AFIP.


F&I Impact

Mar 11, 2024
Mar 14, 2024
Atlanta GA


Mar 18, 2024
Feb 19, 2024
Westerville, OH


Apr 9, 2024
Apr 10, 2024
Colleyville, TX

F&I Impact

Apr 15, 2024
Apr 18, 2024
Atlanta GA


Apr 15, 2024
Apr 16, 2024


Apr 17, 2024
Apr 18, 2024
Milford, DE

What Our Students Say

I purchased GAP coverage from National Auto Care through my dealer in 2016. In 2019, my vehicle was involved in a total-loss accident. NAC processed the claim and paid the balance of the loan 3 ½ weeks after I submitted all the required paperwork. I contacted them several times throughout the process via phone and online chat and had nothing except for positive experiences each and every time.

I took my car to the dealership due to loud chattering rear differential issue. I had the inspection done and 48 hours later, I have my car back in great working condition. I called twice during the claim process, and everyone was super friendly and professional. I would recommend this company to family and friends.

National Auto Care is a family workplace that is built on respect, common goals and communication. Our teams have firm identities and there is a huge feeling of camaraderie. The communication between supervisors and employees is of mutual respect and listening. From personal success to the success of the overall company, the ideas of teamwork and unity play a big role in our company.

I love this organization it is truly like a family. Everyone from the CEO to the receptionist knows and believes that if we work hard together to achieve our goals, nothing can stop us. I am motivated and energized by the work I do and the work I help others do.

Two words: employee appreciation. A lot of workplaces make you feel like you're replaceable, and that you are just a cog in the machine. NAC isn’t like that. They go above and beyond to let employees know that they are valued. On top of that, they did not hesitate to get me the equipment that I needed to do my job correctly. It really feels like they want us to be happy to be at work, and they take the concrete steps to make that happen.

The product lineup from National Auto Care is the perfect addition to my portfolio. They keep my customers happy.

NAC’s loyalty-building programs drive customers right back to my dealership.

I have been in this business many years and I must say National Auto Care is the easiest to work with.

I've got to give them a good review as far the pinnacle warranty is concerned. My transmission went out in my vehicle and they paid to replace it at my dealership. Now I had issues out of my sunroof, and they are paying to take care of the costs of replacing and fixing it which is a big job. Needless to say I will be using this company again anytime I buy a used vehicle.

What makes NAC different is the people and the approach to the programs and products that they put out there for our dealers.

Glad to have someone teaching the class that has actually been in my shoes and knows what I go through daily

Without the personal relationships we have with NAC, I don’t think we’d even get out the door in terms of the relationship we want to bring to our clients.

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Interested in how our training can help accelerate your business?
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